We have a strong management team with a full suite of resources in place.
This ensures the best value and level of service for both the client and the carer. We constantly review internal and external processes to ensure optimum efficiency directly contributing to increased customer satisfaction and speed of response.
We conduct regular assessments and have structured communications, both formal and informal. We regularly monitor the effectiveness, management and provision of not only the Regency Private Care offerings but additionally the satisfaction of the clients and carers.
Alongside this we have a robust complaints procedure both for the client and carer which has been specifically designed to ensure that all complaints, comments and grievances are dealt with fairly and consistently.